General Policy
Stellar Creations is committed to providing high-quality products and services to our business customers. We understand that there may be instances where you need to return or exchange a product. This policy outlines our returns and refund procedures.
Returns
Eligibility: Products must be returned within 10 days of the delivery date.
Condition: Products must be in their original condition, unused, and undamaged.
Packaging:Products must be returned in their original packaging with all labels and tags intact.
Notification: You must notify us of your intent to return a product within [number] days of receiving it.
Refunds
Timeframe: Refunds will be processed within [number] business days of receiving the returned product.
Method:Refunds will be issued to the original method of payment.
Fees:Shipping costs are non-refundable, unless the return is due to our error.
Defective Products:If a product is defective, we will cover the return shipping costs and provide a full refund or replacement.
Exchanges
Eligibility:Exchanges are subject to availability.
Fees:If the exchange is due to your error, you may be responsible for return shipping costs.
Damaged or Lost Products
If your order arrives damaged or is lost in transit, please contact us immediately. We will investigate the issue and provide a resolution, such as a replacement or refund.
Special Circumstances
In certain circumstances, such as custom orders or special requests, our returns and refund policy may vary. Please contact us for specific details.
To initiate a return or exchange, please contact our customer service department at:
Stellar Creations
Mobile: +91 7259380289
Email: stellarcreations23@gmail.com